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ePetRecords.com - The Bridge between Clinic and Pet Owner


ePetRecords is the future of veterinarian care. Our services will help slingshot your clinic into the world of modern technology while allowing you to maintain focus on modern medicine.

ePetRecords

Provides on-line medical records for pet owners enrolled through your clinic.
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eReminders

Increases health schedule compliance through email reminders.
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eAppointments

Lowers the number of no-shows with appointment email reminders.
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eSurveys

Improve Client satisfaction and overall experience with online surveys.
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eBirthdayCards

Shows appreciation with personalized pet birthday card emails.
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eNewsLetters

Create custom emails to send all clients or a target group.
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eClinic

Makes communication between clinic and client more convenient.
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eUpdater

Sends updated client contact information or pet’s birthday to clinic.
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eAlerts

Alerts pet owner when it is time to administer medication.
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Lost & Found

Reunites a lost pet to its owner.
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ePetRecords

This service automatically retrieves and electronically duplicates enrolled pet’s medical records from your Veterinarian Management Software (VMS) system and uploads the data to ePetRecords.com

Features:
  • Integrate into a clinic’s existing website, while maintaining the sites’ look and feel (website not required).
  • Customize the clients’ view to only include medical records and/or notes allowed by the Doctor.
  • Automated and compatible with AVImark, Cornerstone, Infinity, IntraVet 4.0, and VetFM systems.
  • Digital photographs and/or custom web links can be attached to specific records.
  • Clients’ pets can be enrolled in a National Lost & Found registry.
Clinic Benefits:
  • Improves health schedule compliance and customer loyalty.
  • Reduces overall time and cost associated with calling, faxing, mailing or emailing medical records.
  • Keeps information up-to-date by emailing your clinic when clients change their contact information or pets’ birthdays.
  • Increases profit through improved health schedule compliance and/or charging an annual fee to enrolled clients.
  • Patients’ records can be viewed by the Doctor while away from the office or during a natural disaster.
Pet Owner Benefits:
  • Ability to manage pets’ health schedules, view upcoming appointments, or follow up on healthcare recommendations.
  • 24/7 access to the required medical records needed for boarding, traveling, enrolling in classes, or in an emergency.
  • Reminder email notification for product or medication doses.
  • After hours communication for appointment requests, medication requests, boarding reservations, or general questions.
View ePetRecords sample

Enrolling pet owners and managing ePetRecords within your VMS system is easy. Clients are enrolled by distributing serialized wallet cards and entering the serial number into your clinic’s VMS system.

View Enrollment sample

Clinics wishing to enroll clients in the national lost & found registry will also need to distribute a serialized collar tag for the pet. Once a client is enrolled they will receive an email encouraging them to register and informing them of the benefits of using ePetRecords. Records are safe, secure, and can only be viewed with a serial number and private password.

Each subscription to ePetRecords includes 200 serialized wallet cards, two wall posters (11"x17"), and 2 free- standing countertop posters (6"x9"). Additional serialized wallet cards are complimentary with a US $5 / $7 CAN shipping/ handling fee per 100 (minimum order of 300). Serialized collar tags are also complimentary with a US $15 / $16 CAN shipping/handling fee per 100 (minimum order of 200).

To reorder supplies email: reorder@epetrecords.com Back to Top

eReminders

eReminders are sent to all clients enrolled in ePetRecords or who have an email address in a clinic’s VMS system (clients can unsubscribe if they do not wish to receive email reminders). Reminders are emailed 30 days prior to upcoming health schedules and again at 30, 60, or 90 days overdue. Emails are branded with a clinic’s email address, name, phone number, and are personalized with the pet’s name. Using eReminders is a cost effective way to increase health schedule compliance.

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eAppointments

Appointment reminders are sent prior to upcoming appointments to all clients enrolled in ePetRecords, or who have an email address in a clinic’s VMS system. Clients can easily confirm appointments with one-click confirmation and your clinic will be notified via email.

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eSurveys

Improve client satisfaction and increase referrals by allowing customers to provide important feedback about a recent visit. Choose from our standard survey questions or create your own customized survey. Clients will automatically receive an email survey 1 to 2 days after an appointment and the results will be emailed to your clinic. Clients can choose to submit surveys anonymously or request a follow-up email or call.

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eBirthdayCards

What better way to show you care than with a clinic branded eBirthdayCard? Let pet owners know you appreciate their business with a personalized birthday card email to their pet. Cards are emailed to all clients enrolled in ePetRecords or who have an email address in your clinic’s VMS system (clients can unsubscribe if they do not wish to receive email birthday cards). Pet owners can update their pet’s birthday through their ePetRecords profile.

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eNewsletters

eNewsletters are a cost effective and efficient method of communication for your entire clinic or a small target group. Emails can be personalized using the client’s first name, last name, or pet’s name. Target groups can be established by selecting criteria for breed, specie, gender/altered, and age. Use eNewsletters to introduce new products or services (i.e. ePetRecords), share health news & tips, inform clients about new clinic information, offer promotions, etc.

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eClinic

eClinic is available 24/7, which makes communication with your clinic convenient and easy for enrolled clients. Pet owners can request appointments, make boarding reservations, refill medications, or ask general questions. Your clinic will be notified, via email, of a client’s request and their preference for either a return phone call or an email.

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eUpdater

eUpdater gives your clinic the most accurate contact information for your clients. If a client updates their contact information or pets’ birthdays through our service your clinic will be notified, via email, with the original value and the changes. These updates can then be entered into your clinic’s VMS system. Back to Top

eAlerts

Pet owners can setup email alert reminders for product or medication doses. eAlerts helps clients manage the number of doses remaining and the days between doses.

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Lost & Found

Clinics participating in the Lost & Found registry will provide pets with a serialized collar tag matching the serialized wallet card given to the pet owner. The serialized collar tag is the key to reuniting a lost pet with its owner. The collar tag directs the founding person to our website where they enter the pet’s serial number. The clinic’s information and the pet owner’s phone number will be displayed.

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