Our proprietary technology automatically captures data from the Veterinarian Management Software System and uploads the data to our website based on a schedule established by the clinic or hospital during installation.

Our process is fast – typically a few seconds to several minutes, depending on the size of your database, your system capability and the speed of your connection.

ePetRecords information resides on our secure server protected by a firewall.  Only the pet owner (or anyone with whom they choose to share their Login and Password) can see their pet's information.

There is no update capability on-line.

No.  ePetRecords operates unattended.  The veterinarian provider simply continues to use their Practice Management System as intended.  Once ePetRecords has been installed the extraction and upload process operates automatically and unattended.

No.  ePetRecords serves as an enhancement to the Veterinarian Clinic or Hospital system.

No.  We provide display only.  All information is updated at the Veterinarian Clinic/Hospital.

No.  ePetRecords operates independent of any other website.

ePetRecords can be integrated into your clinic's existing website or a hyperlnk can be added so clients can continue to visit your website.  We are not interested in replacing your website – ePetRecords enhances your website.

Your computer must be capable of running MS Windows XP or above.

Your computer system will need to remain on in order for our upload process to be successful.  It is not necessary to login to your practice management system during our extraction and upload process.

We recommend a high-speed connection (Cable, DSL, T1).  The ePetRecords upload process is fast but as with any Internet process, a faster connection improves the processing time, especially if your client database is large.

ePetRecords works well with Internet Explorer, Netscape, Firefox and Safari at a resolution of 600 x 800 or higher. It also works on most wireless devices with internet capability.

Pet Owner login is for pet owners and displays only their pet's medical information.  Provider login is only for the clinic or hospital that wants to query their clinic’s records.

To view your pet’s medical records Login to our website with your pet’s Serial Number, issued by your primary veterinarian provider, and your private password. If you have multiple pets you will be able to view all your pets after logging into one pet's account.

To view your clinic’s medical records Login to our website with your User Name, issued by ePetRecords, and your private Password. You can search for a specific patient by entering the Serial Number, the Pet's First Name, or Last Name.

Yes. Each pet record is pet-specific by Serial Number.  The serial number and password make each record secure to eliminate any chance of viewing the wrong record.

The first login of a pet owner or veterinarian provider requires a new private password to be created. This private password should be recorded and kept secure – the pet owner can record their private password on their ePetRecords Wallet Card for future reference.  If you desire, the same password can be used for multiple pets to make recall easier.

If the password is lost or forgotten contact ePetRecords by clicking on 'forgot password?' and we will email you the password.

If a pet requires medical attention when away from their normal veterinarian provider the Pet Owner can present their Serial Number and Password so the Emergency Center can use the ePetRecords medical information to diagnose or treat their animal.

If a lost pet is brought to a Rescue Organization they can use the serial number on the pet’s collar tag to locate the pet owner through our website’s Lost and Found Registry.

As a veterinarian provider you must contact ePetRecords and request a subscription service. As a pet owner you must contact your primary veterinarian provider and request membership.